Play Factore

“A great spot to take the kids on a rainy day. While it’s a bit pricey, the experience is definitely worth it. My kids had an amazing time for hours. The café serves delicious cakes and coffee, though if you’re looking for a big meal, the menu is pretty limited to things like chips and pizza. The place is clean and well-maintained, and the staff are friendly and helpful. They even have a zip wire, which was a hit, and the soft play area is the biggest I’ve ever seen! There's also good music and a fun atmosphere. It’s a perfect treat for the little ones, and if your kids love football, there's even a pitch for them to enjoy. Highly recommend for a fun day out!”

“It was a really enjoyable family day out with the kids. However, most attractions have age or height restrictions that limit toddlers, while older children (5 and above) can fully enjoy everything. Younger ones are usually restricted to dedicated toddler areas or soft play zones. Still, it works well as a nice family experience overall.”

“Very clean, staff friendly, lots of interactive play and the main frame was enjoyed by both 5 and 11 year old. We thought it was good value for money and will come back.”

“Had a really upsetting experience at Play Factore today due to gaslighting from a male member of staff who I think was a manager. My son has just turned one and can’t walk yet. I saw the baby area on lots of recent pictures online and knew he would love it. When I arrived we payed full price (£12.95 for my baby and £5.25 for 1 adult), I was fine paying this to use a baby area. However when I had a look around I couldn’t find the baby area that I had seen in pictures. I asked at the desk and was told it had been changed recently to an under 4’s area which meant that there was literally nothing my baby could independently (under supervision) play with. He tried to climb up the ramps but he got upset that he couldn’t which was really sad. The only area he could have played in had 2 large screens showing overstimulating cartoons (world health organisation recommends no screen time for under twos). The sensory area was just a room with wall to wall flashing lights - again so overstimulating for a baby. He crawled through the tunnel and down the slide on my knee but was done with it all in about 20mins. The male staff member attempted to show me how my baby could play in an area for 4 year olds. I explained that this wasn’t the baby area I saw online and asked if I could be refunded to pay the £3.95 under one’s price since there wasn’t actually a baby area anymore. The staff member refused. Then his exact words were ‘I think he can do it’ I was shocked at his audacity to comment on my baby’s abilities. I made this clear however did not once raise my voice. The member of staff then completely gaslit me and denied that he said those words. He kept rephrasing and trying to tell me he didn’t say it. He then said ‘this is getting out of hand’ which is another way to gaslight women into thinking they are overreacting to a situation. (Perfectly reasonable response to be upset about being lied to and gaslit at a soft play!). He ended it with ‘I’m sorry if it came across that way’ which is a gaslighting phrase again. No apology for what he actually said or admission that he lied about what he said. So not a good experience which is such a shame as this was my baby’s first soft play. Going forward I would recommend further training so that staff members can recognise toxic and gaslighting behaviours in themselves and not project this onto customers. It would also be helpful to clarify on the website and entrance that there is no longer a baby area for pre walkers.”