Sapphire Ice & Leisure

“I would like to take a moment to formally recognize two truly exceptional team members: Lisa on Reception and David on Membership Sign-Ups. From the moment you walk through the door, Lisa sets the tone for the entire experience. Her cheerful, welcoming smile is genuine and consistent, and her polite, helpful nature makes every member and guest feel instantly at ease. She doesn’t just greet people she connects with them. Lisa represents the very best of first impressions and consistently goes above and beyond to ensure everyone feels valued and cared for. David brings that same energy and excellence to membership sign-ups. His positive attitude, warmth, and professionalism turn what could be a transactional interaction into a genuinely enjoyable experience. He has a natural ability to engage people, explain options clearly, and make them feel confident and excited about joining. His happy, approachable demeanor reflects incredibly well on the business and directly contributes to member satisfaction and growth. Together, Lisa and David embody the culture any organization strives for: welcoming, upbeat, professional, and truly people-focused. Their attitudes are contagious, their work ethic is evident, and their impact is felt daily by both members and staff. I genuinely believe they would thrive in more senior roles and would be excellent candidates for promotion particularly into positions where they could pass down their standards, positivity, and customer-first mindset to others. They don’t just do their jobs well they elevate the environment around them. Lisa and David are absolute assets, and I hope their outstanding contributions receive the recognition they so clearly deserve.”

“My son has one to one swimming lessons with Rosie and they have been worth every penny. Rosie has made him actually enjoy swimming lessons and is incredibly patient. Rosie has helped him so much with his confidence too , that he moved up a stage within a couple of months and isn't scared of the deep end of the pool.”

“Just had the best conversation with David. So professional, informative and polite with his words and mannerisms and was able to guide me through getting my first membership with sapphire. Membership is very reasonably priced and gym is quality.”

“So much fun, the ice rink is well kept. Surprisingly big and spacious. Price is a bit steep per adult which includes skate hire, but if you bring your own skates, it should be half price. Can we please introduce this?”