The Light Redhill

“This is a great place to bring your kids or for you to have fun or relax. There are so many options to choose from. Bowling, cinema, mini golf, pool, arcade, darts, and more. We enjoyed the mini golf, darts, and arcade games. We also enjoyed some food. All in all, the customer service was great. Some people came there to have kids' parties, so it's a good venue for that as well. I wish there were more events and games centres like this everywhere. Kids would have something to do away from home and their gadgets.”

“My daughter celebrated her 10th Birthday today. We booked a duck pin bowling party. From start to finish Sophie, our party girl was fantastic. Calm, polite and super helpful. Nothing was too much trouble. I would have a party here again. Well done Sophie and well done the light.”

“It's a nice place for bowling. We had a technical issue at first and had to wait for 20 minutes, but the staff was friendly and extended our time. It's a quiet and pleasant place to relax with friends and family.”

“We visited The Light Redhill this evening for bowling and unfortunately had a very disappointing experience. When we arrived there was no one available to greet or guide us, and we had to search around before eventually finding someone to take us to our lane. When we got there, one of our lanes was still occupied and another had just finished, leaving a significant mess which we had to clear ourselves because no staff were available. We finally managed to start our game around 6:15pm, despite our booking being for 6pm. Then at 7pm the machine automatically reset for the next booking, even though we had lost time due to the earlier delays. This led to an unpleasant confrontation with the group booked after us, and we were verbally abused despite the situation not being our fault. We spoke to the manager who was polite and empathetic, but he said he did not have the authority to resolve the issue and that we would have to wait until Monday to hear back. That really isn’t acceptable when the problem occurred on the night. More generally, the venue appeared poorly organised. There were plenty of staff walking around restocking shelves, clearing trays and loading dishwashers, but very few visible customer-facing staff to help guests. People were queuing for around 20 minutes to spend over £80 on drinks, which says a lot about how inefficient things were. Overall it felt chaotic and badly managed. What should have been a fun evening ended up being frustrating and disappointing.”