Photo of Cookie's Island in Greater London
Indoor Play Centres

Cookie's Island

📍 London, Greater London

3.5(645 Google reviews)

Multi-level indoor soft play with separate zones for under-3s and ages 3–11. Features ball pools, climbing structures, tunnels, autism-friendly sessions, and birthday party facilities with on-site cafe.

Soft play ages 0–11Autism-friendly sessionsBirthday partiesIlford branch recommendedBeckton hygiene notesParking available
★★★★★Featured review by Sifati Karim

I went to the Ilford branch to attend a birthday party. My battery was at 1 % and the lady in the cafeteria brought her own charger to help me. But that’s not all . I wanted to order Macchiato but the barista only knew how to make Espresso. She asked me if I can guide her she could attempt to make those drinks for me. And she did make two cups of excellent macchiato. The lady who helped the host preparing the room was also very kind and helpful. All I could see are women going beyond their duty . Really pleased to see such good customer service at a soft play centre. The play centre was also clean and surprisingly not too busy given it was a Saturday and 3:30 in the afternoon. It was clean and not too noisy. However they had a stage of dance sth activity but it was not functional. But plenty of other areas for the 7 yo to enjoy and go crazy. The kids had an awesome time.

🏆 Family Action Verdict

Best for families with children from baby age to 11 seeking a staffed, structured soft play environment with strong birthday party hosting. The Ilford Exchange branch is the standout location — staff go significantly beyond expectations and cleanliness is reliably maintained.

ℹ️ What to Know Before You Go

💡Confirm which branch you're visiting — Ilford Exchange and Beckton are significantly different in quality
Autism-friendly sessions are scheduled separately — check the session calendar in advance
🎟️Birthday party packages are well-organised — the team manages setup and coordination
🚗Parking available on-site

💬 What Families Are Saying

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3.5

645 Google reviews

Outstanding staff service at Ilford45%
Clean and safe at Ilford branch25%
Great birthday party hosting20%
Serious hygiene issues at Beckton10%
S

Sifati Karim

4 months ago

I went to the Ilford branch to attend a birthday party. My battery was at 1 % and the lady in the cafeteria brought her own charger to help me. But that’s not all . I wanted to order Macchiato but the barista only knew how to make Espresso. She asked me if I can guide her she could attempt to make those drinks for me. And she did make two cups of excellent macchiato. The lady who helped the host preparing the room was also very kind and helpful. All I could see are women going beyond their duty . Really pleased to see such good customer service at a soft play centre. The play centre was also clean and surprisingly not too busy given it was a Saturday and 3:30 in the afternoon. It was clean and not too noisy. However they had a stage of dance sth activity but it was not functional. But plenty of other areas for the 7 yo to enjoy and go crazy. The kids had an awesome time.

M

Majid Sethi

4 months ago

Fantastic place for kids! The play area at Cookie Island in Ilford Exchange is clean, safe, and really well set up for children of all ages. The staff are friendly, attentive, and make sure everyone is looked after. The equipment is colourful and fun, and there’s plenty for kids to do — mine didn’t want to leave! The atmosphere is relaxed, the seating for parents is comfortable, and it’s a great spot to take a break while shopping. Everything is well maintained and the whole experience feels welcoming and family-friendly. A brilliant place to let the kids burn off some energy. Definitely a full 5 stars!

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Noorali Bashar

3 months ago

Thank you to Petula, Qmarlah and your team for a wonderful experience for my son's birthday party. If I could give more than 5 stars I would. It was very well organised and Qmarlah made sure everything went smoothly - what a wonderful and well mannered person she is. Deserves a promotion! Thank you all very much. I highly recommend this placr for all.

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Amber Kiani

3 months ago

A great place to take the kids. It was clean & I hope it continues to be like that. Definitely needed in Ilford. A nice place to sit and relax whilst the children can play safely. My daughter really liked it and had lots of fun. The staff were really friendly & went well beyond what was expected, especially Amina who made sure we were ok ☺️

Reviews from Google

Overview

Cookie's Island operates two locations with distinct play zones: the Mini Cookie's Area for under-3s with ball pools, large lego, and double slides; and the Main Play Area for ages 3–11 with multi-level climbing structures, tunnels, and balancing equipment. Birthday parties, parent and toddler sessions, and autism-friendly sessions are offered. The Ilford Exchange branch receives consistently high ratings for cleanliness and staff attentiveness.

🕐 Opening Hours

Monday10:00 – 17:30
Tuesday10:00 – 17:30
Wednesday10:00 – 17:30
Thursday10:00 – 17:30
Friday10:00 – 17:30
Saturday10:00 – 17:30
Sunday10:00 – 17:30

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