Cookie's Island

“I went to the Ilford branch to attend a birthday party. My battery was at 1 % and the lady in the cafeteria brought her own charger to help me. But that’s not all . I wanted to order Macchiato but the barista only knew how to make Espresso. She asked me if I can guide her she could attempt to make those drinks for me. And she did make two cups of excellent macchiato. The lady who helped the host preparing the room was also very kind and helpful. All I could see are women going beyond their duty . Really pleased to see such good customer service at a soft play centre. The play centre was also clean and surprisingly not too busy given it was a Saturday and 3:30 in the afternoon. It was clean and not too noisy. However they had a stage of dance sth activity but it was not functional. But plenty of other areas for the 7 yo to enjoy and go crazy. The kids had an awesome time.”

“Fantastic place for kids! The play area at Cookie Island in Ilford Exchange is clean, safe, and really well set up for children of all ages. The staff are friendly, attentive, and make sure everyone is looked after. The equipment is colourful and fun, and there’s plenty for kids to do — mine didn’t want to leave! The atmosphere is relaxed, the seating for parents is comfortable, and it’s a great spot to take a break while shopping. Everything is well maintained and the whole experience feels welcoming and family-friendly. A brilliant place to let the kids burn off some energy. Definitely a full 5 stars!”

“Thank you to Petula, Qmarlah and your team for a wonderful experience for my son's birthday party. If I could give more than 5 stars I would. It was very well organised and Qmarlah made sure everything went smoothly - what a wonderful and well mannered person she is. Deserves a promotion! Thank you all very much. I highly recommend this placr for all.”

“A great place to take the kids. It was clean & I hope it continues to be like that. Definitely needed in Ilford. A nice place to sit and relax whilst the children can play safely. My daughter really liked it and had lots of fun. The staff were really friendly & went well beyond what was expected, especially Amina who made sure we were ok ☺️”