East Ham Leisure Centre

“I am writing to share my feedback and express my appreciation for the exceptional team at your gym. Although I have a business nearby and more affordable gym options closer to my office, I have chosen to re-join your facility because of the outstanding staff. Specifically, I want to highlight Sang. Despite having completed my Level 3 PT course at NLC, I can confidently say that Sang’s expertise exceeds anyone I have encountered in the fitness industry. Following my spinal surgeries, I was unsure how to train again. Sang’s guidance and inspiration helped me regain my confidence and get back on track. He is truly an asset to your team and motivated me to my PT course. I also want to mention the warm welcome I received today from Matt and Julian, who made me feel like family. I am certain Sean would have shared that same enthusiasm had he been in. These individuals are more than just staff; they build meaningful, lifelong connections with members. I hope your senior management team values these individuals as much as I do. Best regards, Abs | ARQ Homes”

“The womens gym is not being cleaned overnight, on two occasions both bins had not been emptied, cobwebs that existed before the upgrade are still there in the ceiling. Also twice daily is needed at least, Cleaning is hygiene and so very important to prevent germs and bacteria spreading among users, especially as some ladies do not use the hygiene wipes! Cables need to be tied up and secured to prevent a health and safety risk.! There is no hanging area for coats/jackets, this needs to be resolved to prevent health and safety issues. The mirror should ideally be from the floor to at least 7ft. The cable machine was removed, which is a valuable asset, as it offers multiple exercise options and takes up less space than it's counterparts.”