Frankie + Lola's Walsall

“We have now had 2 parties here and both were magical, they made them special and good price, my child's face when she saw the mascot was priceless it was like her wish came true and softplay running around was such a good call! They did all the cleaning, decorating the birthday area and brought out the cake and sung it was bliss 😊 They also put up with the whistles we brought for the gift bags sorry all staff 😪🤣”

“Thanks to Kayleigh and the entire team for ensuring my daughter’s party was hitch free! We had a good time, the space was beautiful. Everyone had a lot to do: kids with all their activities and adults had enough space to catch up! Most importantly, thank you to all the staff who always had a smile, always helpful. I’d recommend this venue again and again, even better if you’d love the exclusive package”

“Good clean play area with seperate aged sections. Decent food and drink for resonable prices and secured for safety. Would 100% recommend and will be returning with my 3 year old.”

“Attended here on Sunday for my nieces party and its nowhere near how it used to be. Management has clearly changed over. I dont know how long it has been this way but it was dreadful. So dissapointing. 1- The party area wasnt ready as the previous party ran over. Thats fine on the previous party but dont allow certain timeslots to be booked if there is no turnover time in between. 2 - staff didnt clean the space, once we were given the space we cleaned and decorated the space. Luckily we didnt need to ask for anything to clean the space with as there were multiple spray bottles of D10 and clothes just left all over random tables. Considering its a soft play should cleaning products be left around for children to get a hold of? 3 - my sister asked for my nieces cake to be cut downwards after she got refused the ability to receive a knife in order to cut it herself. Instead staff took the cake in the kitchen and cut the top layer of the cake off leaving the rest of the cake just open. Essentially drying out the cake. Its wild how spray bottles of chemical cleaner gets left out in reach of children but a grown woman thats paid £150 for her kids party cant get given a knife to cur her own kids cake... Make it make sense. 4 - Toilets were filthy 5 - My partner brought a coffee and the two staff that were stood at the counter looked at us like he asked them to go to Brazil to pick the coffee beans from scratch. 6 - random kids kept attempting to join the party. Not completely the establishments fault thats also down to kids parents but as someone that works in customer service. If i worked there i would make a point to make it known to whichever kids and their parents that that area is a private party and to refrain from going in that area. Its pretty simple. 7 - on the booking email, was told cant decorate area but then on arrival was told we could. Miscommunication. 8 - Also on email was told we get a dedicated party host? Who was that please ? The only thing that was hosted was dissapointment. 9 - Apparently the birthday child gets a free return pass. That was never received. All in all the absolute barest of minimum was done. Soft plays are supposed to be fun. For me personally that experience was more of an ordeal.”