Surrey Docks Fitness & Water Sports Centre

“I am extremely unhappy with the service I received. The staff were unprofessional, dismissive, and completely unhelpful. I made a straightforward request to freeze my membership and was told it requires 14 days’ notice — something that was never clearly communicated in advance. Rather than trying to assist or find a reasonable solution, they hid behind policy and showed no willingness to help. This experience made it clear that customer care is not a priority — taking payments is. Very disappointing. Not recommended.”

“Poor customer service. The staff are unprofessional, unhelpful, and clearly uninterested in resolving basic issues. I made a simple request to freeze my membership and was told it requires 14 days’ notice — something that was never clearly communicated upfront. Instead of offering a solution, they hid behind rigid policies and showed zero flexibility or accountability. It feels like the only priority here is taking your money, not supporting members. Completely disappointing experience. Not recommended.”

“The gym didn't open on time this morning. (Not the first time since Southwark council took over) the gym after refurbishing is worst in term of equipment. The equipment itself looks budget and the chunky machines are totally not accessible for disable or older people. The flor looks uneven and the set up of machines is not very functional. Sine the gym has been refurbished. it doesn’t seem the machines been cleaned by anyone. It a shame because it use to be a great gym and had a good vibe.”

“The gym is too small for the amount of people. We are literally training on top of each other making it very dangerous especially if training with heavy weights. They start turning off the lights at 9:30pm while people are still training which is so unsafe. I don’t recommend this place. It is cheap but because of queuing for a machine you can just end up spending your time waiting. Also the clips for the barbells are so cheap… so fit and some don’t, wish they had better ones.”