1 / 3Vue Cinema Thurrock
đ West Thurrock, Greater London
Vue Thurrock offers multiple screens with comfortable seating, cafe facilities, and free parking. Customer service staff are praised for handling booking errors and issues efficiently.
I had a really positive experience with customer service today. The lady Mpho who helped me was extremely kind, patient, and efficient. I had accidentally booked my tickets for the wrong venue, and she guided me through refunding them and booking new ones without any hassle. She was very helpful and understanding throughout the process, and made what could have been stressful very easy. Excellent customer service thank you so much.
đ Family Action Verdict
Families who encounter booking issues or need assistance will find the customer service staff genuinely helpful and efficient. The screens and seating themselves are comfortable. Families with young children â particularly daughters â should of the toilet supervision incident in reviews and take appropriate precautions.
âšī¸ What to Know Before You Go
đŦ What Families Are Saying
View all reviews â2,459 Google reviews
Alicia Alicia
2 months ago
âI had a really positive experience with customer service today. The lady Mpho who helped me was extremely kind, patient, and efficient. I had accidentally booked my tickets for the wrong venue, and she guided me through refunding them and booking new ones without any hassle. She was very helpful and understanding throughout the process, and made what could have been stressful very easy. Excellent customer service thank you so much.â
Keith Bridges
5 months ago
âÂŖ4 for a bottle of lipton. That is what i'll always remember about my visit when I went to see Tron Ares. Cinema was clean and seats comfy. Shame the food and drink is extortionate prices.â
Reviews from Google
Overview
Comfortable seating across multiple screens with a cafe and free parking on-site. Customer service staff resolve booking mistakes and issues promptly and with patience. Food and drink pricing is significantly above standard retail. Cleanliness in the foyer seating area and some screens has drawn consistent criticism in recent visits, including reports of floor debris and odour. One incident involving a male staff member entering the women's toilet without announcement is on the review record.
