Hatch End Swimming Pool

“The swimming pool is very small and usually overcrowded, which often makes the experience uncomfortable. The only real positive is the teachers – they are excellent and clearly the best in the area. However, today’s experience in the ladies’ changing room was unacceptable. A woman was lying on the floor and praying in the middle of a shared changing area, which directly disturbed other people trying to change and use the facilities. I respect all religions and personal beliefs, but this was intrusive and inappropriate in a communal space. A changing room is not the right place for religious practices, and it should not interfere with or make others feel”

“Very disappointing experience. The pool is always overcrowded, with far too many children in each class, making lessons chaotic and unproductive. Staff spend more time chatting to each other than supervising properly, and the manager doesn’t seem interested in what’s going on. Reception is poorly run. The staff constantly leave the desk to go back to the pool for conversations with instructors, leaving no one available to help customers. It looks completely unorganised and unprofessional. Many instructors have strong accents, which makes it hard for the younger children to understand instructions during lessons. Combined with the noise and crowding, it creates confusion and frustration. The changing rooms smell unpleasant and look like they haven’t had a proper clean in ages. The showers barely work, and the whole area feels neglected. Parking is also difficult, which adds to the poor experience. This place could be a great local pool if management actually cared about organisation, cleanliness, and customer service but at the moment, it feels like no one is paying attention.”

“I am extremely frustrated with the staff at Hatch End Swimming Pool. I paid for a lifeguard lesson for my daughter, but she fell ill on the day and couldn't attend. When I called to reschedule, one staff member rudely told me that I would need to pay an extra £100, while others staff offered to reschedule at no cost. I decided to cancel and requested a full refund, but was told I needed to speak with the general manager, who is currently on holiday. I have tried reaching out to another location without success. All I want is my money back. I would strongly advise to all xtra careful and not recommend this swimming pool .”

“Rude staff. Especially the manager Charlotte who doesn't respond to emails. Booked the pool with all lanes open. Confirmed on the phone and online booking but a personal class started half way through our season and blocked off a lane. During the summer holidays, all the children were at the shallow end. But there was no space to move. Approached the manager to say you had confirmed there was no classes but she said it's a private class. She confirmed they had gone against what they advertised and that was final. Ridiculous service. Complaints process useless because they don't respond.”