Wacky Kingdom Kingston

“We recently celebrated our son’s birthday at Wacky Kingdom Soft Play and had booked a Gold Party. From start to finish, the experience was fantastic. The manager and all the staff were absolutely amazing — friendly, organised, and genuinely caring. They went above and beyond to make the day special and memorable for our son, and we couldn’t have asked for a better party experience. The soft play itself is brilliant, clean, and well run. We are regular visitors and have always had positive experiences here, which is why we chose it for such an important occasion.”

“I was uncertain about this place having read the reviews but I was pleasantly surprised when I visited today! It's a great spot for young children. The staff were lovely, food and coffee were good, and it felt very contained and safe. I have two three year olds and they loved it!”

“I came to Lillie’s party today and had a lovely time. The children had loads of fun. Thanks to Dhara and ‘Elsa’ .”

“Upon arriving at Wacky Kingdom Kingston today as a family of six, we were met with an unexpectedly hostile and unprofessional reception experience. The staff member on duty, Kate, was extremely rude, blunt, and dismissive from the outset — behaviour that was frankly shocking to witness in front of families and children. There is no clear or visible reception counter, as the entire entrance area is obstructed by Christmas decorations. This makes it impossible for first-time visitors to know where or how to check in. We will be attaching a photo to demonstrate this clearly. When we approached the gate to ask how to proceed and offered to pay immediately (as we had no prior booking), we were spoken to in a condescending and accusatory manner, being told we “can’t just open the gate” and that children might run out. At the time, there were no children anywhere near the entrance, and the suggestion was both unreasonable and unnecessary. What makes this even more concerning is that after we entered, the reception area was left completely unattended on multiple occasions, with customers freely coming and going. No staff present, no supervision — meaning children could have run out and no one would have known who had paid or not. This directly contradicts the justification used to speak to us so disrespectfully. The issue here is not policy — it is attitude, poor customer handling, and inconsistent operational standards. A family venue should be welcoming, organised, and professionally managed. Unfortunately, this experience was the opposite. As customers, we expect a basic level of courtesy, clarity, and accountability — none of which were demonstrated today. Very disappointing and not an experience we would recommend unless significant changes are made”